Health Care Service Complaints

In the NWT, health and social services is delivered by eight Authorities. In addition, there are non-government organizations and private professionals (including dentists) who provide services privately and through agreements with the Department and/or Authorities. 

Complaints or concerns against a regulated health professional can be dealt with in a number of ways.  We encourage you to first speak with the health professional who provided your care.  If you are uncomfortable raising your concerns with the health professional, then you can direct them the HSS Authority responsible for the facility. 

If your concerns are not addressed to your satisfaction, please direct your complaint as follows: 

If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU).  The RNANT/NU  is responsible for handling and investigating such complaints.  For more information, contact:

Registered Nurses Association of the Northwest Territories and Nunavut
P.O. Box 2757
Yellowknife NT X1A 2R1
Phone: (867) 873-2745
Fax:     (867) 873-2336

If your complaint is about a physician, contact the President of the Medical Board of Inquiry.  The president is responsible for investigating written complaints about physicians.  For more information, contact:

Dr. Martin H. Atkinson
President of the Medical Board of Inquiry
2025 Palermo Way SW
Calgary AB T2V 5J6
Phone: (403) 281-7122
Fax: (403) 281-7124

If your complaint is about a dentist, contact the Review Officer.  Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists.  For more information, contact:

Dr. Vernon Harold Jones
Review Officer
43 Crowfoot Way NW
Calgary AB T3G 2L4
Phone: (403) 239-8686
Fax:     (403) 239-8585

If your complaint is about a pharmacist, contact the Complaints Officer.  Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists.  For more information, contact:

Ms. Katherine Peterson
Complaints Officer
Peterson, Stang & Malakoe
4902 - 49 ST
P.O. Box 939
Yellowknife NT X1A 2N7
Phone: (867) 669-8450
Fax: (867) 873-6543

If your complaint is about a midwife, contact the Complaints Officer.  Under the Midwifery Profession Act, the Complaints Officer  is responsible for investigating written complaints against midwives.  For more information, contact:

Mr. Steve Eichler
Complaints Officer
Field LLP
2000 Oxford Tower
10235-101 Street
Edmonton AB T5J 3G1
Phone: (780) 423-3003
Fax:     (780) 428-9329

Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar.  For more information, contact:

Registrar, Professional Licensing
Department of Health and Social Services
8th Floor Centre Square Tower
P.O. Box 1320
Yellowknife, NT X1A 2L9
Phone: (867) 920-8058
Fax:     (867) 873-0484