Top 10 FAQs
- I had to pay for my prescription or dental services. How do I get reimbursed for this amount?
- Will I receive a prescription pharmacare card for Extended Health Benefits?
- When is it safe to drink alcohol while pregnant?
- What is “telecare”?
- Why Offer Hepatitis B Vaccine To My Child?
- Why do abusers abuse?
- Why do we need Tele-Care Health Line?
- What is Fetal Alcohol Spectrum Disorder (FASD)?
- What are the effects of abuse on victims?
- Tele-Care Health Line?
I had to pay for my prescription or dental services. How do I get reimbursed for this amount?
Prescription drugs
In most cases, you should be able to just show your Alberta Blue Cross identification card when you pay for your prescription at a pharmacy, and the pharmacist will bill Alberta Blue Cross directly for the amount owing.
In instances where direct billing is not available, you may complete an Alberta Blue Cross Health Services Claim Form and submit it with original receipts within 12 months of the date the expense was incurred. Reimbursement will be made to you at your home address.
Dental Services
Alberta Blue Cross allows all dental offices to bill Alberta Blue Cross directly for services provided to you. If your dentist accepts this method, just show your card and you will only be required to pay amounts not covered by your plan.
Note: Claims must be submitted within 12 months of an expense being incurred.
Will I receive a prescription pharmacare card for Extended Health Benefits?
Only clients that have full benefits under the Extended Health Benefits program are issued pharmacare cards. Clients who have access to another insurance company must pay up front and submit to their insurance company. Extended Health Benefits will then pay any remaining amount up to the regular program limits.
When is it safe to drink alcohol while pregnant?
THERE IS NO SAFE TIME TO ALCOHOL DURING PREGNANCY.
Telecare, or “telephone triage”, is a telephone service provided by registered nurses. During a call, nurses may:
- review a caller’s symptoms;
- explore options for attention, care, or support from a health or social services professional;
- provide self-care information; or
- educate a caller about family health and supports, or other resources that might be used.
Why Offer Hepatitis B Vaccine To My Child?
Because of the increase in the number of reported Hepatitis B cases in Canada, immunization is being offered to your child's grade to ensure they are protected well before exposure to the disease.
Abuse is a choice, and abusers know what they want. Abusers may lack control over their own life and therefore attempt to control a partner to make themselves feel better. Anger and violence may seem like a normal way to express frustration if the abuser was once a victim.
Why do we need Tele-Care Health Line?
This is a service that provides you with access to health information whenever you need it, wherever you live in the NWT. It builds on primary community services currently available and offers round-the-clock advice and access to information from registered nurses.
What is Fetal Alcohol Spectrum Disorder (FASD)?
Fetal Alcohol Spectrum Disorder (FASD) is a term to describe a range of disabilities that may affect an individual who was exposed to alcohol before birth. FASD includes terms such as fetal alcohol syndrome (FAS), partial FAS, alcohol related neurodevelopmental disorder (ARND) and alcohol-related birth defects (ARBD).
What are the effects of abuse on victims?
Effects of abuse on victims can include:
- depression and suicidal thoughts;
- eating disorders and unsafe weight loss;
- drug and alcohol abuse;
- medical problems;
- emotional and psychological trauma;
- inability to succeed in school or at work; and
- post-traumatic stress disorder.
Tele-Care Health Line is a free, confidential telephone service you can use to get advice from a nurse. You can call anytime you want and as many times as you need. The nurse will ask you about your problem and help you decide your best first step. We can help you take care of yourself or find someone in your community who can help you.